FAQ's

— Handling time: 1-3 business days
— Transit Time: 5-8 business days
Order Cut-off Time: 7:00 PM (GMT-5:00) Eastern Time (US & Canada).


2. WHAT IS YOUR RETURN POLICY?

Please email us at support@vifacil.com for the return address, and always include your ORDER NUMBER and FULL NAME in your email.

3. CHANGE OR CANCEL MY ORDER

You may exchange or cancel your order and address details within 24 hours after purchase. Please contact support@vifacil.com as soon as possible with your change requests, and label the subject line: CHANGE MY ORDER or CANCEL MY ORDER, and make sure to include your FULL NAME and ORDER NUMBER. We will confirm when your changes have been made.

4. WHO DO I CONTACT FOR PRESS INQUIRIES?

For all press inquiries, email us at support@vifacil.com and your email will be forwarded to the right person!

5. WHAT CARRIER DO YOUR ORDERS SHIP WITH?

All US orders are shipped via USPS, FedEx, UPS, DHL 

6. ARE THERE DUTIES FOR AMERICAN ORDERS?

No additional fees!

7. WHAT METHODS OF PAYMENT DO YOU ACCEPT?

We accept all major credit cards through our merchant service provider

 

We accept the following credit and debit cards:

•  Visa
• Mastercard
• Maestro
• JCB
• American Express
• Diners Club
• So fort
• Giro pay
• Pay Safe Card

8. CAN I RECEIVE A REIMBURSEMENT?

However, you can get your money back by returning the product, If you are not happy with the product you’ve received from us.